Doha – QAR 9k – QAR 10k per Month
Applicants who require a work visa considered
2nd Line Network Support Engineer for Enterprise Customer, CCNP Certified – Permanent, Doha, Qatar
VOICE Experience Required
Cisco Certified Network Engineer to provide level 2 support to users of a large organisation. Strong knowledge of Cisco environment/products is required for this role.
Handling and managing operation for an Enterprise customer. Supporting the clients business portfolio which covers connectivity, transmission, cloud based, 3G based technologies and cloud based commonly used security services through vendor engagement.
Investigating escalated issues handed by Level 1 support, confirming the validity of the problem and seeking for known solutions related to these more complex issues.
Receive the filtered notifications from the proactive monitoring tool and associated trouble-tickets, and analyse them for further diagnosis
Assigning the cases to the pool of infield resources, whenever they need an onsite assistance and coordinate with them for the diagnosis with the L3 levels.
If a solution cannot be determined then the issue is raised to the L3 support group.
Interacting with Customer to understand the issue
Adhere to strict Service Level Agreements
Sharing timely updates to customer and other internal stakeholders regarding the status and resolution of reported problem
Responsible for compiling and generating reports
CCNP qualified with previous experience supporting Cisco products
Experience required: 5+ years industry relevant experience Cisco experience supporting large organisations
We are looking for people who have worked in a 24×7 support environment, understanding the pain points involved in this type of operation. You are required to have exceptional client relationship skills working with enterprise level customers with the ability to work in a delivery support environment that involves structured processes and timelines.
You must have excellent communication skills – both written and verbal with an excellent command of the English language.
LocationDoha, QatarIndustryITStart DateImmediateRateQAR 9k – QAR 10k per MonthCompanySalam TechnologyContactRecruitmentReferenceJS/MSR/015/NS2Posted Date08/05/2019 10:47:59Permalinkhttp://www.jobserve.com/G8KXU