Job in Qatar: Network Engineer Rate: £95K p/a

Kassem Darwish Fakhroo Islamic Cultural Centre at sunset, Doha, Qatar, Middle East

10 Best Online Jobs that pay more than $45k (Updated 2019)

Doha – QAR 9k – QAR 10k per Month

Permanent

Applicants who require a work visa considered

2nd Line Network Support Engineer for Enterprise Customer, CCNP Certified – Permanent, Doha, Qatar

VOICE Experience Required

Job Summary:

Cisco Certified Network Engineer to provide level 2 support to users of a large organisation. Strong knowledge of Cisco environment/products is required for this role.

Job Responsibilities:

Handling and managing operation for an Enterprise customer. Supporting the clients business portfolio which covers connectivity, transmission, cloud based, 3G based technologies and cloud based commonly used security services through vendor engagement.

Investigating escalated issues handed by Level 1 support, confirming the validity of the problem and seeking for known solutions related to these more complex issues.

Receive the filtered notifications from the proactive monitoring tool and associated trouble-tickets, and analyse them for further diagnosis

Assigning the cases to the pool of infield resources, whenever they need an onsite assistance and coordinate with them for the diagnosis with the L3 levels.

If a solution cannot be determined then the issue is raised to the L3 support group.

Interacting with Customer to understand the issue

Adhere to strict Service Level Agreements

Sharing timely updates to customer and other internal stakeholders regarding the status and resolution of reported problem

Responsible for compiling and generating reports

Experience:

CCNP qualified with previous experience supporting Cisco products

Experience required: 5+ years industry relevant experience Cisco experience supporting large organisations

We are looking for people who have worked in a 24×7 support environment, understanding the pain points involved in this type of operation. You are required to have exceptional client relationship skills working with enterprise level customers with the ability to work in a delivery support environment that involves structured processes and timelines.

You must have excellent communication skills – both written and verbal with an excellent command of the English language.


LocationDoha, QatarIndustryITStart DateImmediateRateQAR 9k – QAR 10k per MonthCompanySalam TechnologyContactRecruitmentReferenceJS/MSR/015/NS2Posted Date08/05/2019 10:47:59Permalinkhttp://www.jobserve.com/G8KXU